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Hello My Name Is.... Rachel Haigh

Rachel tells us what she's currently working on, how NHS IMAS have adapted to working from home, and shares her COVID companions...

Tell us about yourself – your name, your role, and a brief description of what you do.

Hello my name is Rachel Haigh and I am the Business Co-ordinator within the System Capability and Operations Directorate, which includes NHS IMAS. My main roles are producing monthly management information and finance reports, posting on the NHS IMAS social media channels and pulling the NHS IMAS quarterly newsletter together.

How has your role changed since the beginning of the COVID-19 incident? 

With the pressures that COVID-19 has brought on NHS organisations needing to fill roles to ensure they can care for patients in the best way they can, NHS IMAS has received a heightened number of enquiries. This has meant that the team have needed to work more closely to support each other in finding suitable candidates from the NHS IMAS pool. I have also helped to staff the National Incident Co-ordination Centre (ICC) in Skipton House, working alongside a dedicated team to ensure there has been adequate staffing around the clock.

Is there anything you’d like your colleagues to do as a result of reading this that would help with what you’re working on?

If you’re a senior leader and have experience of working within the NHS at Agenda for Change (AfC) 8d and above (or an experienced 8c looking for their next development opportunity), please consider applying to join the NHS IMAS pool. If you currently work within the NHS substantively, NHS IMAS offers you training and development opportunities in the way of NHS Elect events and you will have access to NHS IMAS’ bespoke Blended Learning: ‘Introduction to Consultancy and Facilitation Skills’ course which is accredited by the Royal College of Anesthetists.

Has there been one example or situation since the COVID-19 outbreak which has made you feel an additional sense of pride in working for the NHS?

The NHS IMAS team has always been incredibly supportive and nurturing, but with the change in working environment throughout COVID-19 I feel we are closer than ever as a team. We have learned new ways of communicating and I hope that every member of the team feels they are strongly supported. We have maintained that ‘human’ contact through working with Microsoft Teams and have regular discussions via group chat (so we can continue to over-share just as much as if we were in the office!)

What’s your one top tip when remote or home working?

Make sure you’re taking small breaks – if you were in the office you’d get up to go to the loo, or make a cup of tea. Do something you enjoy when you’re having a break – whether that’s reading, spending time in the garden, walking, crafting. If you’re having an off day, that’s ok – tomorrow will be better.

Do you have a COVID Companion? If so, please share a photo and a little bit about them...


Meet Finlay, the family Springador (Springer and Chocolate Labrador). I live on his walk route and when my Mum lets him off the lead at the end of my street he runs straight to my door now, it breaks my heart!                                                                          

My boyfriend’s family Cockapoo, Dolly, regularly gets in on the weekly Zoom quiz (yes, we are STILL committing to these, even though it’s now August!) She can be a bit of a diva but the boys get their own back by making her wear a Leeds United shirt!

What is the best piece of advice you’ve been given?

“Asking for help isn’t giving up, it’s refusing to give up” – The Boy, The Mole, The Fox and The Horse – Charley Mackesy